Name:Creating a Positive Customer Service Experience
Date:April 10, 2019
Time:8:30 AM - 12:00 PM EDT
Ever wonder how companies like Zappos, The Ritz-Carlton and Trader Joe's have become so successful? Their top executives accredit their growth to exceptional customer service. Conventional business wisdom contends that it costs 10 times as much to obtain a new customer as it does to retain an existing customer, and having exceptional customer service is so important for organizations to be proficient in.
This workshop covers four main topics: Having a customer CARE attitude Customer CARE for each generation Customer CARE in communication Customer CARE in difficult situations
Your investment to participate is $139.00/non-member, $119.00/member. RSVP is required, please email firstname.lastname@example.org to sign up.